Privacy and Cookie Policy

Effective Date: 18/11/2024

Pooper Scoopers Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website www.pooperscoopersuk.co.uk (the "Website") or use our services.

1. Information We Collect

We may collect the following types of personal data:

  • Personal Information: When you book a service, contact us, or request a quote, we may collect your name, address, email address, phone number, billing address and information regarding your specific needs such as how many dogs you have, the size of your garden and when the last time you cleaned up their waste.

  • Payment Information: If you make a payment for services, we may collect payment information (such as credit/debit card details), though all payments are processed securely by a third-party payment processor.

  • Usage Data: We may collect information about how you access and interact with our website, such as your IP address, browser type, device information, and browsing behaviour. This helps us improve our website and services.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: We process your information to fulfil bookings, provide our pooper scooper services, and manage your customer account.

  • Communication: We may use your contact details to send you important updates, service reminders, or responses to inquiries.

  • Payments: We may use your payment details to process your transactions securely.

  • Marketing: With your consent, we may send you promotional emails or newsletters about new services, special offers, or updates. You can opt-out of marketing communications at any time.

  • Improving Our Website and Services: We analyse usage data to enhance the functionality and user experience of our website.

3. Legal Basis for Processing Your Data

Under the General Data Protection Regulation (GDPR), we are required to inform you of the legal grounds for processing your personal data. We process your personal data based on the following:

  • Consent: Where we have obtained your consent, such as for marketing communications.

  • Contractual Necessity: To fulfil our contractual obligations to you (e.g., providing our pooper scooper services).

  • Legitimate Interests: To improve our services, manage our website, and communicate with customers.

4. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal information with trusted third-party service providers who help us operate our business (e.g., payment processors, IT service providers).

  • Legal Requirements: We may disclose your personal data to comply with legal obligations, regulatory requirements, or in response to a lawful request by public authorities.

5. How We Protect Your Information

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Under the GDPR, you have certain rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.

  • Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal exceptions.

  • Right to Restrict Processing: You may request the restriction of processing of your personal data in certain circumstances.

  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used format, and to transfer it to another data controller.

  • Right to Object: You have the right to object to the processing of your personal data, particularly for marketing purposes.

If you would like to exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance your browsing experience. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

What Are Cookies? Cookies are small text files placed on your device that store information about your preferences and browsing activities. They help us improve your experience on our website and provide us with usage data.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the operation of our website, such as remembering your login information or maintaining your session while browsing.

  • Performance Cookies: These cookies collect information about how you use our website, such as which pages are visited most frequently. This data helps us improve our website's functionality and performance.

  • Functionality Cookies: These cookies allow us to remember choices you make (such as language preferences) to provide a more personalized experience.

  • Targeting/Advertising Cookies: These cookies are used to deliver targeted advertisements or track your interactions with our content and ads.

Managing Cookies: You can control or disable cookies by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal data.

9. Changes to This Privacy and Cookie Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page, and the updated policy will become effective when published. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy, or if you wish to exercise your data protection rights, please contact us at:

Pooper Scoopers Limited
Website: www.pooperscoopersuk.co.uk
Email: info@pooperscoopersuk.co.uk